Last updated: December 22, 2025
Pet Dynamics (“we,” “us,” or “our”) operates this website and online store, including all related information, content, features, tools, products, and services (collectively, the “Services”) to provide customers with a seamless and reliable shopping experience for pet-related products. Our store is powered by WooCommerce, which enables us to deliver the Services to you.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, use our Services, make a purchase, or otherwise communicate with us. If there is any conflict between this Privacy Policy and our Terms of Service, this Privacy Policy will govern with respect to the collection, processing, and disclosure of personal information.
By accessing or using any part of the Services, you acknowledge that you have read and understood this Privacy Policy.
Personal Information We Collect
When we refer to “personal information,” we mean information that identifies, relates to, describes, or can reasonably be linked to you or another individual. Personal information does not include data that has been anonymized or de-identified.
Depending on how you interact with our Services, we may collect the following categories of personal information:
- Contact Information: Name, billing address, shipping address, phone number, and email address.
- Payment & Financial Information: Credit or debit card details, payment method, transaction confirmations, and related payment information (processed securely by our payment providers).
- Account Information: Username, password, preferences, and account settings.
- Transaction Information: Products viewed, added to cart or wishlist, purchased, returned, exchanged, or canceled, as well as order history.
- Communications: Information you provide when contacting us, such as customer support inquiries or feedback.
- Device & Technical Information: IP address, browser type, device identifiers, and network information.
- Usage Information: How you browse, interact with, and use our website and Services.
Sources of Personal Information
We may collect personal information from the following sources:
- Directly from you when you create an account, place an order, contact us, or otherwise provide information.
- Automatically through cookies, pixels, and similar technologies when you browse or use our Services.
- From service providers who help us operate our business (e.g., payment processors, analytics providers, shipping partners).
- From third parties or partners, where permitted by law.
How We Use Your Personal Information
We use personal information for the following purposes:
1. Providing and Improving Our Services
To process orders, accept payments, arrange shipping, manage returns and exchanges, maintain your account, remember preferences, and enhance your overall shopping experience. This includes personalizing product recommendations relevant to your pet’s needs.
2. Marketing and Promotions
To send promotional emails, messages, or advertisements about products, offers, or updates that may interest you. You can opt out of marketing communications at any time.
3. Security and Fraud Prevention
To protect our store, customers, and transactions by detecting and preventing fraud, unauthorized access, and other harmful activities.
4. Customer Support and Communication
To respond to inquiries, provide assistance, and maintain our relationship with you.
5. Legal and Compliance Purposes
To comply with applicable laws, regulations, legal processes, and to enforce our policies or protect our rights.
How We Share Personal Information
We may share your personal information in limited circumstances, including:
- With Shopify and service providers who support our operations (payment processing, shipping, analytics, IT services, customer support).
- With marketing and advertising partners to show relevant ads based on your activity, subject to applicable laws and your choices.
- When you direct or consent to sharing information, such as for shipping or social media integrations.
- With affiliates or within our corporate group.
- In business transactions, such as a merger or acquisition, or where required by law.
Relationship with WooCommerce
Our Services are hosted by WooCommerce, which processes personal information to help provide and improve the platform. Information you submit may be transferred to and processed by Shopify and its partners, including outside your country of residence.
WooCommerce may use certain data to support enhanced features such as personalized experiences across merchants. In such cases, WooCommerce acts as the data controller for that processing.
For more information, please review the WooCommerce Privacy Policy.
Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing any personal information.
Children’s Privacy
Pet Dynamics does not knowingly collect personal information from children under the age of majority in your jurisdiction. If you believe a child has provided us with personal information, please contact us so we can delete it.
Data Security and Retention
We implement reasonable security measures to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute security. We retain personal information only as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our policies.
Your Rights and Choices
Depending on your location, you may have the right to:
- Access your personal information
- Request correction or deletion
- Request data portability
- Opt out of targeted advertising or data sharing
- Withdraw consent where applicable
You may also unsubscribe from promotional emails at any time. Exercising your rights will not result in discrimination.
International Data Transfers
Your personal information may be transferred, stored, and processed outside your country of residence. Where required, we rely on approved legal mechanisms such as Standard Contractual Clauses to protect international data transfers.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised “Last updated” date.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Email: info@petdynamics.store
For applicable data protection laws, Pet Dynamics is the data controller of your personal information.