Frequently Asked Questions
Find answers to commonly asked questions about our products and services.
What types of pet products do you sell?
We offer a wide range of quality pet supplies, including toys, feeding accessories, grooming tools, travel items, and everyday essentials for pets.
Do you sell products for both dogs and cats?
Yes, our store features products designed for dogs, cats, and other small pets. Each product page clearly states the intended pet type.
How long does shipping take?
Order processing typically takes 1–3 business days. Delivery times vary by location and are shown at checkout. Typically, our standard delivery takes 6-15 days.
Refer to our shipping and returns policy page for further details.
Do you offer international shipping?
Yes, we offer international shipping to most countries. During the checkout process, you will be able to see if your country is eligible for shipping. Please note that additional customs fees or taxes may apply upon delivery, which are the responsibility of the recipient.
How can I track my order?
Once your order is shipped, you’ll receive a confirmation email with tracking details (where available).
What payment methods do you accept?
We accept major payment methods supported by our checkout system, including debit and credit cards and other secure online payment options.
What is your return or refund policy?
If there’s an issue with your order, please contact us within the stated timeframe in our Returns & Refund Policy, and we’ll be happy to assist.
Still have a question?
If you have any other queries, feel free to reach out to us. Our knowledgeable team is here to help!